Our Customers

Insurance Industry

Harwell Restoration is regularly appointed both by leading UK insurers and loss adjusters to assist in minimising business interruption and mitigating consequential losses for domestic, high net-worth and commercial claims. Harwell is a proud sponsor of the High Net Worth SIG for the Chartered Institute of Loss Adjusters, and has been shortlisted on 3 occasions for the British Insurance Awards.

We offer one month of free freezer storage to the insurance industry to ensure that damaged contents can be rapidly stabilised, which prevents secondary damage, buys time, reduces claims cost and gives insurers control of damage.

Damage Management Companies

Harwell Restoration also works regularly with damage management contractors for buildings where contents restoration is a smaller component of a claim. As with insurers, we offer one month of free freezer storage to ensure that damaged contents can be rapidly stabilised, which prevents secondary damage, buys time, reduces claims cost and keeps all restoration options open. We can collect from your depot or from policyholder's premises and provide a fixed-price quotation with agreed restoration timescales.

If you are a damage management technician and want to seek advice on handling, storage, restoration options or stabilisation of a damaged object, contact us by email or phone for advice today.

Priority Users

The calibre of the 1,000+ organisations who retain Harwell attests to our excellent reputation and confirms our status as the leading service provider in this sector. We are retained by the UK and Ireland’s leading national cultural institutions and world heritage sites including

·        National Archives of UK

·        National Archives of Ireland

·        National Registers of Scotland

·        British Library

·        National Library of Scotland

·        National Library of Wales

·        National Library of Ireland

·        The National Gallery

·        The National Gallery of Ireland

·        British Museum

·        Royal Household and Royal Collection

·        Historic Royal Palaces

·        National Trust

·        Historic England

·        English Heritage

·        National Trust for Scotland

·        Historic Environment Scotland

·        Blenheim Palace

·        Houses of Parliament

·        Historic Royal Palaces

In addition, the majority of UK leading public sector organisations and central government departments, universities as well as leading international companies also retain Harwell to assist in the preservation of their valuable company information and assets. For more information about the Priority User Service please click here.

Private instructions

Whether you’ve suffered damage to documents below your excess level, or have sustained accidental damage to a treasured certificate or important legal document, you can also contact Harwell directly for assistance.