Harwell's Priority User Service

Through retaining Harwell Restoration as a Priority User, you can ensure the effectiveness of your emergency response and prevent deterioration to damaged collections. The enhanced service levels offered by the Priority User Service ensure

·        Fast, 24-hour response to a fire or flood incident

·        Minimise damage and deterioration through swift stabilisation

·        Reduce the overall cost of the incident

·        Rapid reinstatement and restoration of damaged objects.  

Benefits of being a Priority User include :

·        24/7 hotline access and advice line

·        Multiple buildings qualify under one umbrella retainer

·        Priority emergency site attendance for collections salvage

·        Free property damage scoping survey

·        Free freezer storage

·        Free crate hire

·        At least 25% discount on restoration services (drying, cleaning, sanitisation)

·        Transportation and packing of damaged collections

·        Discounts on restoration rates

·        Priority access to Harwell's Technicians, Project Managers, vehicles and restoration facilities

·        Free review of your existing disaster plan

·        Discounts on Harwell’s Collection  Care Services

The basic retainer starts at £360 + VAT per year and you can enjoy 25% discount in your first year. We also offer premium retainers Priority User Plus and Priority User Platinum to increase the service levels even further. To find out more, review your retainer level or join, please contact us.

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