Cost-effective, high-quality document restoration solutions


Imagine if a University suffered flood damage to its current exam scripts, or if a business' hard-copy financial records were fire damaged three days before their VAT return was due, or health records of an in-hospital patient were damaged. Failure to have these items could result in legal repercussions, PR ramifications and a breakdown in the business and service continuity of the institution.

Document restoration after damage by fire or flood is a crucial consideration of commercial claims. Many organisations have paper records which must be kept for a variety of reasons, including business continuity, data protection, freedom of information, legal and compliance reasons. When these records are damaged, Harwell should be appointed as soon as possible to recover and stabilise the damage.

We can restore documents damaged by all perils. To ensure costs and timescales for reinstatement are low, early identification of the need for document restoration is key. We offer a period of free freezer storage so that records can be listed, removed and stabilised to prevent further deterioration and loss of information.

Key document types  we can restore include

·        Commercial documents including business records, HR and financial records

·        Legal records, including contracts, deeds etc

·        Historical archive documents, manuscript and parchment

·        Medical and dental records, including x-rays and specimen slides

·        School materials, including exercise books, textbooks, teaching materials

·        Property records, including architectural drawings and blueprints

 

Harwell will recover, stabilise, sanitise, dry and clean affected files so that they are clean and safe to handle in an office environment. We can also facilitate fast-track returns of urgently required records during the restoration process if certain files are required back to meet an unexpected business need.

Case study – fast track

An example of this service in action is our work undertaken for a County Court building, where case files were urgently requested for return after an arson attack. Failure to deliver these files back would have resulted in cancelled court dates and significant increased costs for several parties.

The Deputy Court Manager, comments:

“The service that Harwell provided was in my opinion an excellent one.

Several times an urgent call had to be made to request a file more urgently, Kathryn ensured that the particular file in question was extracted and cleaned and returned as quickly as possible even though that batch may not have been due to be returned at that time.

This meant I could meet customer needs, court hearings were not delayed by lack of file and in general the throughput of work was unaffected. The first files to be cleaned were done very quickly as they were required for hearings within days and these were done overnight at short notice request.”

If you would like further information about this service, please contact us today.

 

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